Betting Rules

These rules apply to betting and wagering activities made through Greenspin Casino, unless a particular game, market or promotion has its own rules. If there is a difference between these general rules and the specific rules shown for a game or market, the specific rules will usually apply to that activity. You should always check the information displayed on the relevant betting screen before confirming a wager.

By opening an account, accessing the site or placing a bet, you agree to follow these rules and any other terms published on the site. You are responsible for understanding the rules that apply to your chosen game, including how outcomes are determined, how wagers are settled and whether any special conditions apply.

You must only use the site where online gambling is lawful for you to do so. Players in Australia should consider the laws that apply in their state or territory, as well as any applicable Australian requirements. You are responsible for making sure that your use of the site is permitted before registering or betting.

• You must provide accurate, current and complete account information.
• You must be legally permitted to gamble and meet any applicable minimum age requirement.
• You must use an account registered in your own name and must not allow another person to use it.
• You must keep your login details secure and tell the site promptly if you believe your account has been accessed without permission.
• You must not use the site for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not interfere with the site, its games, its betting systems or its security controls.

Greenspin Casino may apply account checks, identity checks, payment checks and other verification measures where required by law, internal procedures or the circumstances of an account. Access to some services may be restricted until requested information has been provided and reviewed.

Each game or market is settled according to its published rules and the result recognised by the relevant game system, event source or other authorised settlement process. For casino-style games, the result is determined by the game mechanism described on the relevant game page. For event-based markets, settlement may depend on the official result or other result source stated in the market rules.

A bet is generally settled after the result has been determined and the required information has been received or verified. Some outcomes may require confirmation, correction or further information before settlement. You should not assume that an unsettled bet has won, lost or been cancelled merely because an outcome appears likely.

If a bet wins, any return is calculated using the accepted stake, applicable odds and the rules for that game or market. If a bet loses, the stake is not returned unless the relevant rules provide otherwise. Where a bet is void, cancelled or otherwise declared invalid, the treatment of the stake will follow the applicable game or market rules.

A market or game may be suspended, changed, cancelled or declared void in circumstances such as an event not taking place, a material change to the relevant conditions, an invalid selection, a system issue or another situation covered by the applicable rules. Where a specific rule does not address the situation, Greenspin Casino may take reasonable steps to settle the bet fairly and consistently with the information available.

Corrections and obvious errors

An obvious error may include an incorrectly displayed price, odds value, selection, result, return or other material betting detail. If an obvious error occurs, the affected bet may be corrected, re-settled or voided in a manner that reflects the intended information and the applicable rules. A player cannot rely on an obvious error where it is clear, or should reasonably be clear, that the information is incorrect.

Results and account records

Your account history is the primary record of bets placed through your account. You should review it regularly and raise any suspected discrepancy as soon as possible through the support options available on the site. Keep copies of relevant transaction details, screenshots or other information that may assist with reviewing a query.

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose. Set a budget before you begin, keep track of your spending and take regular breaks. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Responsible gambling tools and support options may be available through the site. These can include account limits, activity information, time-out options, self-exclusion and access to help or support services. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent assistance from an appropriate Australian support service.

Questions and disputes

If you believe that a bet, result, balance or transaction has been recorded incorrectly, review the specific game rules and your account history first. You can then raise the matter through the support channel or complaint process shown on the site. Provide enough information for the matter to be identified, such as the relevant date, game, market, transaction reference and a clear description of the issue.

A review may involve checking system records, game logs, payment information, result sources and account activity. The outcome of a review will be based on the available records, these rules, the specific game or market rules and any applicable legal requirements. You should continue to comply with account security and responsible gambling requirements while a matter is being considered.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to the site, games, betting products, security procedures or applicable requirements. The current version published on the site applies to new activity from the date it takes effect. If a change affects your use of the site, review the updated rules before placing another bet.

If you have any question about a particular game or market, do not place a bet until you have read the relevant rules and are satisfied that you understand them. By continuing to use Greenspin Casino, you acknowledge that you are responsible for checking the current rules before betting.