Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Greenspin Casino encourages players in Australia to make informed choices, understand the risks and use responsible gaming tools whenever they are needed.

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Gamble for entertainment

Casino games are based on chance, and every outcome is uncertain. No strategy can guarantee a win, and previous results do not influence future results. You should only gamble with money you can afford to lose after your everyday expenses, financial commitments and other priorities have been taken care of.

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Gamble for entertainment Plan your play and use available controls Recognise signs that gambling may be a problem Getting help and protecting your account

Gambling should be treated as a leisure activity rather than a source of income. Do not use gambling to pay bills, recover losses, improve your financial position or deal with stress. There is no reliable system for predicting results, and increasing a stake does not make a win more likely.

Before playing, consider how much time and money you are comfortable spending. A clear plan can help you remain in control. Decide on your personal boundaries in advance and avoid changing them while you are playing, particularly after a loss or during a period of excitement.

Only gamble with disposable funds, never with money needed for rent, food, bills, education or other essential costs.
Set a spending and time limit before you start playing.
Keep gambling separate from borrowing, credit intended for other purposes and money belonging to someone else.
Accept that losses are part of gambling and cannot be chased or guaranteed back.
Take regular breaks and use them to check whether you are still comfortable with your activity.
Never gamble when you are affected by alcohol, drugs, anger, stress, tiredness or other circumstances that may affect your judgement.

Players in Australia must follow the applicable laws and requirements in their state or territory. You must also meet the minimum legal age that applies to online gambling in your location. Do not allow another person to use your account, and keep your login details private.

Plan your play and use available controls

Responsible gaming tools can help you make decisions before gambling becomes difficult to manage. The options available through Greenspin Casino may depend on your account, location and applicable requirements. Where a control is available, read the relevant information carefully and choose a setting that reflects your genuine budget and preferred playing time.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Set a limit before depositing and consider whether it remains affordable after your normal living costs. A limit is not a target, and you do not need to deposit up to the amount you have selected.

Time and session awareness

Long or frequent sessions can make it harder to notice how much time or money has been used. Use available session information, reminders or breaks to review your activity. If you find yourself playing for longer than planned, stop and take time away from the account before deciding whether to play again.

Cooling-off periods

A cooling-off period is a temporary break from gambling. It may be useful when you feel distracted, frustrated or uncertain about your behaviour. During a cooling-off period, do not create another account or use another person’s account to continue playing. A break is most effective when it is respected fully.

Self-exclusion

Self-exclusion is a stronger measure that allows a player to request that access to gambling services be restricted for a chosen period or under applicable program rules. If you decide that self-exclusion is right for you, treat it as a firm commitment. Do not attempt to bypass the restriction by opening another account or asking another person to play on your behalf.

If a limit, break or self-exclusion request is available to you, the applicable terms will explain how it works, when it begins and whether it can be changed. Some restrictions may not be reversible during the selected period. Make sure you understand the effect of a control before confirming it.

Recognise signs that gambling may be a problem

Problem gambling can affect anyone. It may develop gradually, and a person may not notice the change until gambling begins to affect their money, relationships, work, study, health or general wellbeing. Experiencing one sign does not automatically mean that you have a gambling disorder, but it may be a reason to pause and seek advice.

Spending more time or money gambling than you intended.
Trying to win back losses by continuing to play or increasing your stakes.
Feeling restless, irritable or uncomfortable when you cannot gamble.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Hiding gambling activity, deposits, losses or account information from family or friends.
Borrowing money, selling possessions or using essential funds to gamble.
Missing work, study, appointments or personal responsibilities because of gambling.
Arguing with people close to you about your gambling or withdrawing from relationships.
Gambling to escape sadness, anxiety, loneliness, stress or other difficult feelings.
Feeling regret, shame or loss of control after gambling but continuing to do so.

If any of these signs feel familiar, stop gambling and review your account controls. Do not try to manage the situation by chasing losses or making larger deposits. A trusted person can help you stay accountable, and professional support can provide confidential guidance based on your circumstances.

It can also help to keep a simple record of deposits, withdrawals, playing time and how you feel before and after a session. Looking at your activity honestly may show patterns that are difficult to see while playing. If the record shows that gambling is affecting your budget, mood or daily life, consider taking a longer break or using self-exclusion.

Getting help and protecting your account

You do not have to deal with gambling concerns alone. Speak with someone you trust, such as a family member, friend, doctor, counsellor or other qualified professional. Players in Australia can also look for a recognised gambling support service available in their state or territory. These services may offer confidential information, counselling, financial guidance and support for affected family members.

If gambling is causing immediate financial, emotional or personal danger, stop playing and seek urgent assistance through appropriate local health or emergency services. If you are worried about another person, encourage them to seek professional help, avoid lending money for gambling and offer practical support without taking responsibility for their decisions.

Account and payment safety

Keep your account secure by using a strong, unique password and by not sharing your login details, payment information or verification codes. Review account activity and report anything you do not recognise through the available support or account channel. Do not permit children or other unauthorised people to access gambling services from your device or account.

Responsible gaming also includes protecting other people from unintended exposure to gambling. Use suitable device settings, keep your account private and avoid leaving an active session accessible to anyone else. Parents and carers should use appropriate controls on shared devices and discuss safe internet use with children.

Greenspin Casino may request information or take steps that support compliance with applicable responsible gaming, identity and account requirements. You may be asked to confirm information before certain account actions can be completed. These measures are intended to help maintain a safer service and protect the integrity of your account.

Responsible gaming is an ongoing choice. Review your limits regularly, take breaks when you need them and act early if gambling stops being enjoyable or affordable. If you are unsure what step to take, pause your play and seek independent advice before continuing.